1. Information we collect
We may collect information that you voluntarily submit when contacting MatrixVia, requesting an IT consultation, applying for a TrustCOD pilot, or communicating with us by email, phone, WhatsApp, or online forms.
This may include:
- Name, company name, and contact person details.
- Email address, phone number, and WhatsApp number.
- Business website, social media pages, and service requirements.
- Technical or operational information needed to respond to your request.
- TrustCOD pilot details such as COD order volume, delivery provider, and failed-delivery issues.
2. How we use your information
We use submitted information to:
- Respond to inquiries and service requests.
- Provide consultations, proposals, support, and follow-up communication.
- Review TrustCOD pilot applications and contact eligible merchants.
- Improve our services, website content, and customer experience.
- Maintain security, prevent abuse, and protect our systems.
3. TrustCOD pilot information
Information submitted through TrustCOD pilot forms is used only to review merchant eligibility, understand COD verification needs, and contact the merchant about the pilot. We do not sell submitted pilot application information.
4. Cookies and analytics
MatrixVia may use analytics tools such as Google Analytics to understand website traffic, page performance, and visitor behavior in aggregated form. These tools may use cookies or similar technologies.
5. Sharing of information
We do not sell your personal information. We may share limited information only when required to deliver requested services, operate website/forms/email infrastructure, comply with legal obligations, or protect MatrixVia, TrustCOD, our users, and our systems.
6. Data security
We use reasonable technical and organizational measures to protect submitted information. However, no website, email system, or online transmission method is completely secure, and users should avoid submitting highly sensitive information through public web forms unless specifically requested through a secure channel.
7. Data retention
We keep submitted information only for as long as reasonably needed for business, support, security, legal, or operational purposes. You may contact us to request correction or deletion of information where applicable.
8. External links
Our website may link to third-party websites or services, including TrustCOD, Cloudflare, Google, and other service providers. We are not responsible for the privacy practices or content of third-party websites.
9. Contact us
For privacy questions or requests, contact MatrixVia:
- Email: support@matrixvia.com
- Website: https://matrixvia.com